- If you wish to return your order, you can do so within 7 days of delivery.This is subject to the following conditions:
A) The product must be unused, as new and as sold, in re-saleable condition and returned in the original product packaging.
B) Please note only full packs can be returned.You will be liable to pay for the collection / Return Charges to return to us & a re-stocking fee of £100 per pallet.
- We will always aim to deliver the products in good condition. However, it is the customer’s responsibility to inspect the products upon delivery and report any damages or defects within 24 hours of receipt. Customers are required to take photos and send to us ASAP.
- If you can see some of the delivery has arrived damaged, we ask you to sign for it as “damaged” on arrival. You must then also notify us within 7 days of this to arrange collection of the damaged items, and we can arrange either a partial refund, or replacement slabs. Returns can only be collected if the pallets are on concrete flat surface.
- Once the returned goods are received and their condition verified, the refund process typically takes 2-5 working days to complete.If the products are returned damaged, the cost of the damage will be deducted from the refund.
- Photos listed on website is for illustration purpose only, actual produce may vary being natural stone. Due to the nature of the stone, being a product with natural variations between batches.